Plymouth Rock has appointed three senior executives to lead its data, claims and customer service functions, reinforcing its focus on analytics, artificial intelligence (AI) and operational transformation across the business.

The appointments span enterprise data strategy, AI-enabled claims management and customer experience, reflecting the growing role of technology in personal lines insurance operations.

Chief data officer to lead AI strategy

Gavin McPhail has joined Plymouth Rock as Vice President and Chief Data Officer.

He will oversee the insurer’s enterprise data strategy and drive the use of analytics, automation and AI across underwriting, claims, risk management and customer operations.

McPhail joins from Fusable, where he served as Executive Vice President and General Manager of Risk Intelligence.

Claims leadership focused on AI adoption

Cornelius Young has been appointed Vice President and Chief Claims Officer for Plymouth Rock’s Independent Agency Group.

He will lead the group’s claims organisation while expanding the use of data analytics and AI throughout the claims lifecycle to improve efficiency and claims outcomes.

Young previously served as Chief Insurance Officer at Cambridge Mobile Telematics and spent more than 13 years in leadership positions at Liberty Mutual.

Customer service and operations

Lindsay Mustard has joined as Vice President of Customer Service for the Independent Agency Group.

Her responsibilities include customer service, underwriting operations, agency and sales operations, compliance, project management and customer experience.

Mustard joins from Jenius Bank, where she held strategy and product engagement leadership roles. Earlier in her career, she worked at Citizens Bank and Boston Consulting Group.

AI remains a strategic priority

The appointments underscore Plymouth Rock’s continued investment in data-driven decision-making and artificial intelligence across core insurance functions.

By strengthening leadership in data management, claims and customer operations simultaneously, the insurer is positioning AI as an enterprise capability rather than a standalone technology initiative. The strategy aligns with broader industry efforts to apply analytics and automation to underwriting, claims handling and customer engagement while maintaining operational oversight and improving service delivery.