The move is part of MetLife’s broader strategy to modernize global claims operations using cutting-edge AI technologies.
The collaboration builds on early success in Latin America, where the implementation of Sprout.ai’s platform has already led to significant improvements in claims turnaround times, accuracy, and customer satisfaction. Sprout.ai’s AI solution integrates seamlessly into insurers’ existing systems, enabling faster and more consistent claims decisions while preserving the human elements of empathy and experience.
“This partnership is a clear example of how AI can deliver meaningful change in insurance,” said Roi Amir, CEO of Sprout.ai. “By cutting processing times and improving accuracy, we’re helping MetLife raise the bar for what customers can expect from their claims experience. It’s about delivering speed and empathy at scale.”
MetLife is positioning the partnership as a key component of its innovation agenda. “Our partnership with Sprout.ai is another example of how MetLife is innovating with high tech solutions to address real customer needs,” said Venkata Natarajan, Chief Information Officer for MetLife U.S.
By combining Sprout.ai’s automation capabilities with MetLife’s operational scale and industry expertise, the two companies aim to deliver a reimagined claims journey—one that is faster, more accurate, and more customer-centric. Further rollouts of the platform are planned across multiple territories in the coming months.
