The round was led by Battery Ventures, with participation from new investor Canapi Ventures and existing backers Redpoint Ventures, Eclipse, and Commerce Ventures. This brings the company’s total funding to $72 million, following its Series A led by Redpoint just over a year ago.

Battery Ventures’ General Partner, Marcus Ryu – co-founder and former CEO of Guidewire Software – will join Liberate’s board, signalling strong industry confidence in the company’s mission and technological capabilities.

Liberate develops AI agents designed to automate manual, time-consuming processes within the insurance industry. The company initially specialised in voice AI, one of the most complex and high-value communication channels in insurance, and has since expanded its technology to support full workflow automation across sales, servicing, and claims. Through channels such as voice, email, SMS, and digital interfaces, Liberate’s agents are built to not only answer queries but to resolve complete workflows, including policy quoting, claims processing, and policy updates.

By integrating directly into insurers’ core systems, Liberate significantly reduces the need for large support teams, lowers operational costs, and enhances response times for customers. The company’s founders Amrish Singh, Ryan Eldridge, and Jason St. Pierre bring decades of enterprise software experience, particularly in regulated industries. Their mission is to address the insurance sector’s escalating operational costs, estimated at $300 billion globally.

The insurance industry faces growing challenges, including loss inflation, tightening profit margins, and increasing regulatory demands. Traditionally, insurers have relied on large human teams to process claims and manage policies. Liberate aims to overturn this model by introducing reasoning AI agents capable of independently executing entire workflows across sales, service, and claims. The company envisions a near future where these AI agents operate autonomously, with human experts providing oversight when necessary.

“Our singular focus on the P&C insurance industry, pre-packaged integrations into most major carrier core systems and agency management systems, and emphasis on end-to-end resolution of calls and emails has enabled us to demonstrate real ROI with every carrier and agency we work with,” said Amrish Singh, CEO and co-founder of Liberate. “The Series B funding will allow us to further accelerate the deep AI reasoning capabilities in our autonomous task resolution agents and help our customers deliver the best customer experience at the industry’s lowest cost.”

Liberate’s technology is already being deployed by major insurers, agencies, and enterprise service providers, delivering impressive results. A large insurer using Liberate’s platform reported a 263% return on investment, a 15% increase in sales, and a 23% reduction in operating costs. Additionally, customer service response times have seen dramatic improvements – for example, hurricane claim responses that previously took 30 hours can now be completed in just 30 seconds.

Battery Ventures’ Marcus Ryu praised the company’s impact, stating: “Liberate combines two major new capabilities in the service of P&C insurers: voice AI-powered, omnichannel customer engagement and agentic AI-powered completion of sales and service workflows. They are at the forefront of AI-native companies delivering enterprise value while elevating customer satisfaction. What truly sets Liberate apart is their deep understanding of insurance processes and IT environments.”

Liberate’s platform integrates reinforcement learning with deep insurance domain expertise, enabling complex, compliant, and auditable conversations that generic AI systems cannot handle. Each agent is capable of navigating regulatory requirements, executing transactions, and producing traceable outputs. This design gives insurers not only faster and more accurate resolutions but also a pathway to improved profitability and operational resilience.

The company’s proprietary approach goes beyond standard large language models by tailoring reinforcement learning specifically for long, regulated insurance interactions. By directly linking to insurers’ internal systems, Liberate’s agents can both communicate and complete end-to-end transactions securely. Each interaction is monitored with human-in-the-loop safeguards to ensure regulatory compliance and accountability.

The $50 million Series B funding will be used to enhance Liberate’s product capabilities, strengthen its AI reasoning models, and scale deployments with carriers and agencies globally.

Liberate is pioneering the agentic future of insurance through AI-powered agents capable of managing full insurance workflows, from sales and servicing to claims. Its technology enables insurers to reduce costs, enhance customer satisfaction, and unlock profitability in an industry long constrained by inefficiency. Founded by Amrish Singh, Ryan Eldridge, and Jason St. Pierre, Liberate partners with leading carriers and agencies to deliver measurable returns on investment in a matter of weeks.