The company introduced its latest platform release, Las Leñas, and showcased new AI-driven capabilities during its annual customer conference, Connections.

The event highlighted Guidewire’s commitment to enhancing risk selection, pricing, indemnity management, and claims efficiency. Key announcements included the debut of Claims Intel, an Industry Intel product designed to streamline claims management, and a preview of future underwriting and claims capabilities augmented by artificial intelligence. Livestreams and on-demand access to keynote sessions are available via the Connections website.

Transforming Insurance Through AI

Guidewire’s AI-driven applications aim to unlock new levels of productivity by transforming unstructured data into actionable insights, supporting underwriters and claims adjusters with decision-making, and automating routine processes. These tools prioritise tasks intelligently, allowing insurance professionals to focus on high-value work and operate in more innovative and agile ways.

The company shared several key developments:

• AI Application Service: A cloud-based service enabling advanced AI across Guidewire’s platform, utilising leading large language models (LLMs) while maintaining P&C-specific privacy, security, and compliance standards.
• Underwriting with GenAI: An AI-powered assistant designed to accelerate commercial submissions, enhance risk selection, improve pricing accuracy, and reduce quote turnaround times.
• Claims Servicing with GenAI: An automated adjuster tool that processes documents, summarises claim notes, and improves efficiency, customer satisfaction, and claims cycle times.
• Developer Productivity with GenAI: Integrated AI capabilities that enhance development workflows, including code translation and integration design, to increase technical efficiency.

Las Leñas: A Game-Changing Release

The Las Leñas release introduces advanced features aimed at streamlining claims management and increasing agility across the insurance lifecycle. With AI integration at its core, this update reinforces Guidewire’s commitment to empowering insurers with tools that enhance productivity and deliver better outcomes for customers.

By combining cutting-edge technology with a deep understanding of P&C insurance, Guidewire is paving the way for a new era of efficiency, effectiveness, and innovation in the industry.

“Guidewire’s AI-powered applications will help insurers improve risk selection and pricing, optimise indemnity management, and enhance claims efficiency by automating tasks, providing deeper data insights, and streamlining workflows across the insurance lifecycle,” said Mike Rosenbaum, Chief Executive Officer, Guidewire (pictured).

Guidewire Claims Intel is the first in a series of innovative Guidewire Industry Intel products, designed to streamline core operations. Five new predictive intelligence scores comprise Claims Intel and are the first in a planned series to deliver key insights throughout the claims lifecycle. The scores for Injury Loss, Payment Likelihood, Injury Severity, Attorney Likelihood, and Litigation Susceptibility come fully ready to use right out of the box for personal auto claims, pre-integrated into core workflows for maximum impact.

“Guidewire Industry Intel transforms the way insurers predict and respond to complex challenges in property and casualty insurance,” said Leo Tenenblat, Senior Vice President and General Manager, Guidewire.

 “By harnessing claims and exposure data comprising more than $200 billion in global premium, we empower insurers to make faster, more accurate predictions, enhancing their ability to navigate risks and seize opportunities in an increasingly unpredictable landscape.”

Las Leñas includes several additional capabilities including:

• New Risk Scoring Tools for Underwriters and Actuaries: The release includes two new generally available HazardHub risk scores for the U.S.—Flood Risk Scores and pre-filed Wildfire and Fire Suppression Scores—to better assess risk and inform underwriting decisions.
• Application Performance Monitoring: Generally available, this solution provides customers with visibility into application performance, allowing them to detect and respond to system changes swiftly.
• U.S. Bureau Commercial Products Solution: Generally available for product managers, this tool simplifies compliant commercial lines product launches, reducing complexity and time to market.
• Autopilot Workflow Service for PolicyCenter: Available for Early Adopter customers, this service streamlines the policy lifecycle, driving efficiency and improving the customer experience. 

Guidewire’s latest innovations and modern, proven platform built for P&C insurance continue to deliver on its promise to transform the industry by driving operational efficiency, increasing agility, and empowering users with actionable insights.

“Our Las Leñas release represents a significant leap forward for the insurance industry. We’re not only optimising claims management but also equipping underwriters, actuaries, and product managers with the tools they need to make more informed decisions, faster,” said Michael Howe, Chief Product Officer, Guidewire.

He added: “At Guidewire, we’re committed to helping our customers stay ahead of the curve by providing cutting-edge technology solutions that enable them to thrive in an evolving market.”