The company’s AI-first strategy is driving measurable business impact, with some teams reporting productivity gains of up to 50% and its quality department quadrupling its annual output. These advancements are not only accelerating innovation but also freeing employees to focus on higher-value, more rewarding work.
Fadata’s approach to AI goes beyond technology. The company is investing in building an internal culture that embraces AI as a tool for empowerment, not replacement. Initial concerns among staff about AI disrupting jobs have been steadily addressed by a transparent strategy and strong leadership support. Employees are encouraged to explore AI at their own pace, with early adopters recognized for their success. Rather than imposing mandatory tools, Fadata invites teams to request automation solutions tailored to their workflows, reinforcing trust and collaboration throughout the organization.
“AI is no longer a future concept – it’s a present necessity,” said Dimitar Navushtanov, Head of Quality and AI at Fadata. “Our clients are AI curious and expect us to be utilising it. We can very proudly say that we are taking bold steps to become a leader of AI adoption for insurance core software innovation. However, creating an AI-friendly business isn’t just about tools. It’s about people, trust, and mindset.”
This mindset has translated into a culture of inspiration within the company. Employees are supported in learning, experimenting, and upskilling with AI. The company’s message is consistent: AI is here to help people grow. Productivity gains are not being used to assign more tasks but to make room for creativity, development, and improved service to customers. “Nobody is being replaced by AI,” Navushtanov added. “We are using AI to amplify our teams and gain value from the time that AI affords us all. People that are open to understanding and utilising AI are extremely valuable for Fadata and we will nurture their enthusiasm and talent.”
Leadership plays a key role in this shift. With strong executive sponsorship, Fadata has created an internal AI steering group to identify and implement solutions that offer real, measurable value. Managers actively engage in AI conversations, sending a clear signal that AI is a strategic priority shared across the business. Experimentation is encouraged, and setbacks are treated as opportunities to learn and adapt quickly.
Fadata’s focus on cultural transformation, combined with its rapid deployment of AI-driven solutions, has enabled it to innovate with confidence while de-risking its initiatives. More importantly, the company’s AI journey is grounded in the human values that technology cannot replicate – trust, empathy, and a commitment to helping its people thrive.
As AI adoption becomes a defining feature of the insurance industry, Fadata has positioned itself not just as a technology leader, but as a model for how organizations can embrace innovation without losing sight of the people who make it possible.
