CoverGo has announced the launch of a suite of AI agents built specifically for insurance, marking a significant step toward fully AI-driven operations across health, life, and property & casualty lines.

The company said that while many insurers have digitized workflows, most processes remain rule-based and reliant on manual intervention. CoverGo’s new domain-trained AI agents are embedded directly into core insurance operations, enabling automated execution across underwriting, distribution, policy servicing, and claims management.

AI Agents in Production

CoverGo confirmed that three AI agents are already live with tier-1 insurers and brokers:

• Intelligent Document Processing (IDP) AI Agent – Automates data extraction from unstructured documents such as claims forms, medical reports, and applications, converting them into structured, decision-ready data. Beyond extraction, the agent performs medical necessity checks, enforces business rules, conducts automatic calculations, detects fraud, waste and abuse (FWA), and validates mandatory documentation—shifting insurers from simple document handling to intelligent decision execution.
• Customer Support AI Agent – Integrates with internal knowledge bases, including product brochures, policy wordings, and underwriting guidelines, to provide instant and accurate responses. The tool supports customer service teams, sales teams, agents, brokers, and customers directly.
• Quotation AI Agent – Automates the generation of quotes and illustrations, and compares insurance proposals. The agent is designed to streamline proposal creation, reduce manual workload, and ensure distributors and customers receive comprehensive comparisons of available products.

Through this ecosystem of autonomous AI agents, CoverGo aims to enable insurers to operate with greater speed, efficiency, and intelligence across the entire policy lifecycle.

Enterprise-Grade Infrastructure

The CoverGo AI insurance platform is built for enterprise deployment, offering governance and security standards including ISO 27001 and SOC 2 certification. The platform is designed to meet regulatory, compliance, and workflow requirements specific to the insurance sector.

Tomas Holub, Founder and CEO of CoverGo, said the industry requires domain-specific AI rather than generic solutions. He noted that the company’s AI agents are already deployed in production environments with leading insurers and brokers, helping automate complex workflows and improve operational efficiency.

The launch reflects a broader industry push toward embedding AI deeper into core insurance systems, moving beyond digitization to fully autonomous execution of insurance processes.