By integrating ClaimsPay, Brethren Mutual aims to provide a more efficient and customer-centric claims experience. Policyholders now have the flexibility to receive claims payments through a variety of digital channels, including Venmo, PayPal, and traditional ACH transfers.
Brethren Mutual is excited to partner with One Inc to enhance its claims payment process. ClaimsPay will allow the company to provide faster and more convenient payment options to its policyholders, ultimately improving their overall satisfaction.
Additionally, Brethren Mutual has integrated ClaimsPay with Hi Marley, a conversational text messaging platform, to further streamline communication with claimants throughout the claims process. This combined solution offers a modern and efficient approach to claims handling.
One Inc is proud to support Brethren Mutual’s commitment to digital innovation. ClaimsPay empowers insurers to deliver exceptional customer experiences and drive operational efficiency.
“We chose One Inc because we were looking for an insurance-focused payment partner with a proven track record in modernising the payee experience and providing options beyond payment by check,” said George Dioguardo, Vice President of Claims at Brethren Mutual.
“Implementing ClaimsPay has not only allowed us to deliver on a key policyholder demand of fast and easy digital payments, but it has also enabled us to streamline internal processes, freeing up our team to focus on delivering better service.”
Tammy Aaron, CFO, Brethren Mutual also commented, saying: “Brethren Mutual’s digital transformation was driven by our commitment to keeping pace with industry standards and delivering a seamless claims experience. Our priority is to deliver innovative solutions that meet our policyholders’ needs and expectations and our decision to partner with One Inc offered us the ideal combination of digital convenience and operational efficiency.”
“The implementation of ClaimsPay will enhance Brethren Mutual’s competitiveness by leveraging a platform specifically tailored to the insurance sector,” said Ian Drysdale, CEO of One Inc.
He added: “As a carrier expands its policy offerings and prioritizes the efficiency of its claims workflows, it can gain advantages by partnering with a technology provider with trusted expertise in claims processing across various insurance product lines.”
