By integrating AWS Gen AI solutions, bolttech aims to deliver hyper-personalized, multilingual customer experiences while significantly improving operational efficiency and reducing costs across the 37 markets it serves.

At the center of this innovation is the company’s newly launched “bolttech Gen AI Factory,” built using Amazon Bedrock. The platform enhances bolttech’s omnichannel call center capabilities—already running on Amazon Connect and Amazon Lex—by introducing agentic AI that enables natural, real-time conversations with customers. One of its first pilots involves Korean-language support, where customers receive instant, personalized responses to insurance inquiries via speech-to-speech interactions. “We remain steadfast in our vision to connect people with more ways to protect the things they value,” said Philip Weiner, CEO, Asia, bolttech. “To achieve this at scale, we rely on the right data and AI infrastructure. AWS’s cloud computing and Gen AI services, including Amazon Bedrock, provide the foundation to access diverse model choices, deliver superior price-performance ratios, and robust trust and safety enterprise features that align perfectly with our needs.”

The Gen AI integration is already demonstrating benefits by automating routine tasks like claims intake and policy inquiries. This not only frees up human agents to focus on more complex cases but also enhances customer satisfaction through faster service. “The ability to select from various AI models, such as Amazon Nova, helps support rapid innovation to improve customer experiences in our industry, including how we can offer real-time policy explanations, instant claims processing, and near-human AI interactions by leveraging advances in agentic AI,” Weiner explained. “With this collaboration, we can enhance our ability to deliver more choice to our partners and their customers, ensuring they have access to the most innovative protection solutions available.”

bolttech’s Gen AI Factory also functions as an enterprise-wide innovation engine, enabling internal teams to develop and deploy their own Gen AI applications across the entire insurance value chain. These applications touch everything from underwriting and customer service to product development and claims processing. Using AWS infrastructure, bolttech is applying AI across three major areas: prediction, prevention, and recovery. This includes dynamic pricing models for insurance based on real-time behaviors, AI-driven alerts to mitigate risk from cyber threats or natural disasters, and virtual assistants that expedite claims and support policyholders after incidents.

Priscilla Chong, Country Manager, AWS Singapore, highlighted bolttech’s pioneering role in applying Gen AI to insurance. “The insurance sector in Southeast Asia is using the latest cloud technology and generative AI to make protecting assets easier, more affordable, and more intuitive,” she said. “bolttech is an example of a company delivering innovation using generative AI to enhance customer experiences, improve operational efficiency, and drive innovation in how insurance services are delivered and consumed globally.”

bolttech is also applying AWS solutions to improve its software development lifecycle. Through pilot use cases of Amazon Q Developer, bolttech developers have reduced time spent on updating documentation by over 50%, freeing up resources for higher-priority tasks. The tool has also accelerated the onboarding process by analyzing large codebases and summarizing high-level and low-level information, a feature especially valuable given bolttech’s use of JavaScript and Python. “With tools like Amazon Q Developer, we can shift developer focus from repetitive tasks to innovation,” said Weiner. “It’s all part of our mission to stay agile and tech-forward as we deliver the best protection solutions for our partners and customers.”

With its Gen AI-powered transformation now well underway, bolttech is positioning itself as a leader in the next generation of digital insurance. The company’s use of AWS technologies is enabling scalable, cost-effective, and deeply personalized solutions that respond to the evolving needs of customers and businesses alike.