The AI-powered process platform has proven instrumental in designing, automating, and optimising complex processes within Aon’s Reinsurance Solutions.
The operational transformation program, initiated by Aon’s Reinsurance Solutions in 2018, marked a pivotal moment in reshaping daily roles and responsibilities for the broker’s staff worldwide. This initiative also introduced innovative business processes and corresponding adjustments to critical business applications.
Aon, in collaboration with Appian, deployed a new claims workflow application, facilitated by the eight-week Appian Guarantee. This strategic move allowed Aon’s colleagues to seamlessly transition their focus towards client advocacy and elevate service delivery standards.
Bob Olson, Chief Information Officer of Reinsurance Solutions at Aon, spoke about the significance of this transformative journey, stating, “We were facing a complex business problem and wanted to change our operating model by centralising more transaction processes. However, traditional development methods lacked the capacity and time required for this transformation. Appian not only enabled fast and efficient low-code development, but has helped us to reimagine our processes entirely through automation.”
The bold step towards digitization and automation not only streamlines reinsurance claims processing for Aon but also sets a new standard for efficiency and innovation within the global insurance landscape.
Appian’s automation of workflows empowers Aon to efficiently gauge and oversee process performance, fostering a culture of continuous improvement. This, in turn, allows the staff to concentrate on high-value tasks, contributing to clients’ ability to make informed decisions, as highlighted by the firm.
Furthermore, through the use of Appian’s prebuilt plug-ins and API framework, the broker achieves seamless integration of extensive data and logic that were once compartmentalised. This accelerates the development of new claims workflows across the entire enterprise while leveraging the existing algorithms, claims, and billing logic in a cohesive manner.
Commenting on the move, Pavel Zamudio Ramirez, Chief Customer Officer at Appian, said: “Aon has achieved operational efficiency through well-designed and automated business processes.
He added: “Appian’s Customer Success team collaborated with Aon to rapidly deploy business capabilities, enabling Aon to efficiently innovate on the front end using the latest web and mobile interfaces while leveraging powerful capabilities on the back end through API integration.”
Author: Joanna England
