THE INSURANCE TRANSFORMATION

The insurance industry, no stranger to gauging risk, is facing its most profound disruptions in decades. Artificial intelligence, machine learning, Internet of Things, blockchain, data analytics and other emerging technologies are enabling many startups to nip at parts of their businesses. Are you ready to transform your business?

The below sessions will take place across our three different stages.

ARTIFICIAL INTELLIGENCE AND INSURTECH

How does Internet of Things and AI impact the insurance industry as we know it?

1

INSURANCE AND CUSTOMER ENGAGEMENT

Learn why customer engagement needs to be one of the top focuses in insurance

2

INSURANCE TECHNOLOGY AND CLAIMS

How can we utilize emerging technologies to reduce claims and improve customer care

3

WHERE ARE WE GOING?

A CEO Discussion: Is the new insurance firm a tech firm or a firm of financial services?

4

THE TECH TRANSITION

The CxO Discussion: Manage the integration between new tech and legacy systems

5

INDUSTRY PARTNERSHIPS

How can the startup-carrier relationship develop as a symbiotic partnership?

6

Day 1 - 15th June 2021

Networking break
Welcome to The Global Insurtech Leaders’ Summit 2021, World’s Most Exclusive Insurtech Summit.

Panel Discussion
Another year has come and gone and insurance is still struggling to attract young talent to the industry and studies into graduate intentions reveal that this isn’t changing all that rapidly. Most people don’t aspire to work in insurance through their teens so the industry has to learn how to get the brightest and best into the workforce. In this session, you’ll learn what insurers can do to get young, bright talents to apply for insurance employment and how to keep those sparks when they’re in the office.

Keynote
It’s very easy to get carried away when discussing something as exciting as Artificial Intelligence. And why not? It’s new, it’s shiny and the potential is boundless. But while we’re thinking about how AI could govern our lives in future, we can forget about what it’s actually useful for today. Businesses that have adopted AI are doing 11.5% better than businesses that haven’t but mistakes in AI strategy can be costly indeed. Here we’ll be exploring what you can do with AI today and how using it right can yield benefits for your business.

Panel Discussion
Low interest rates have meant it’s been a home buyer’s paradise in recent times. Have we seen any new patterns emerging for home insurance? Here’s where you’ll find out!

Panel Discussion
It doesn’t matter where you look — health insurance, life insurance, auto insurance — there are plenty of uninsured people knocking around in the system. There are vast swathes of people who don’t feel like they should or can be insured for varying reasons but tapping into this market is a real opportunity to provide value to the market and to gain access to more customers. Let’s find out who this persona is and what you can do to get them insured and better set up.

Panel Discussion
There have been countless myths relating to what people want from their working culture. Beanbag chairs, table tennis and beer on tap have been touted as ways of making sure people feel motivated in their workspaces but haven’t yielded the expected results. In this session, you’ll learn how to keep your employees happy and entertained without resorting to fads.

Panel Discussion
Exponential technological innovation has meant increased and evolving cyber risk for many companies around the world. Data breaches can be costly for any business and cyber insurance is on the rise. As cyber risks evolve, so must underwriters evolve to ensure that they can keep customers onside during what always proves to be a stressful and damaging period.

Networking Break
Network with over 800 top industry leaders.

Panel Discussion
Consumers now expect products that can fit around their changing lifestyles and flexible insurance products are a massive opportunity for insurers to provide a great customer experience. As consumers’ lives change at increasing speeds, insurers will have to offer these varied products at scale to account for demand. This session will show you what these products are and how to get them into the hands of your customers.

Panel Discussion
Consumers now expect products that can fit around their changing lifestyles. As consumers’ lives change at increasing speeds, insurers will have to offer these varied products at scale to account for demand. With Covid-19 having accelerated the trend towards the digital in all walks of life, now is the time to take advantage of a massive opportunity to deliver innovative, digital, flexible products that bring about value to customers’ lives. This session will show you what these products are and how to get them into the hands of your customers.

Panel Discussion
Distribution models are changing. The Covid-19 pandemic saw buying patterns move towards the digital which meant an emphasis on changing distribution models. However, research has suggested that consumers still need the human touch at some point in the process so perhaps this isn’t the end for non-digital channels.

Fireside Chat
AI has become a very common theme in the insurtech space but some reach dizzying new heights while others struggle. We’ll be taking a look at the investors’ perspective as they highlight which insurtechs that use AI have been successful, where that success has come from and what they look out for in an AI insurtech that has real potential.

Networking Break
Network with over 800 top industry leaders.

Panel Discussion
It’s been over a year since Covid-19 took hold and lockdowns began. Coming at a time of constant digital disruption and low interest rates, this led to huge implications across the insurance value chain. In this session, we’ll be taking a look at those changes and taking a deep dive into how to adapt to the fallout in the “new normal” and what opportunities there are to add value to affected consumers.

Panel Discussion
IoT capabilities can provide huge potential for carriers to get closer to customers and add real value to their lives. With customers expecting improved services year on year, insurers can take control of communicating with them directly and establish more intensive contact. In this session, we’ll look at the finer details of how IoT can be used to create lines of communication between insurer and insured to improve relationships and provide a better consumer experience.

Panel Discussion
Agile has been around for a while but, in general, insurance has been slow to adopt agile practices and waterfall is still prevalent within the market. With other industries marching ahead in agile reforms, its high time that the insurance industry takes stock and start hitting the accelerator on agile to improve productivity. Here’s where you’ll learn how to stop chasing waterfalls and how to speedily implement agile change.

Panel Discussion
Insurtechs can sometimes be tempted into offering lower prices to increase market share and grow their business. This can, however, lead to a situation in which they are growing simply to cover their losses which can have damaging results. Here’s where you’ll learn how to use pricing in a way that improves growth to leave your insurtech business model both stable and effective.

Keynote
The problem of data has been fairly constant for a while now. In 2013, the amount of data worldwide reached 4.4 zettabytes (4.4 trillion GB) and 44 ZB in 2020. The IDC expects that number to reach 175 ZB by 2025 so the data issue is only getting bigger. Now is the time to make sure that you get data into your business strategy, or else be left floundering by the insurers that do.

Panel Discussion
Flexible and on-demand insurance policies are on the rise and aren’t showing any signs of slowing down. There are new types of home insurance policies available to consumers but as demand increases and expectations change, carriers are going to have to think about how they can continue to provide real value for consumers through their product offerings. Come listen to some experts discuss how to provide home insurance policies that work for both insurers and customers and what the outlook for the future is.

Networking Break
Finish the day whilst networking with over 800 top industry executives, entrepreneurs and investors from all over the world.

Day 2 - 16th June 2021

Networking break
Welcome to The Global Insurtech Leaders’ Summit 2021, World’s Most Exclusive Insurtech Summit.

Panel Discussion
IoT has huge potential to change personal lines for the better but integrating the tools to leverage these capabilities can be a tough proposition. In this session, you’ll learn which IoT tools to focus your energies on and how to seamlessly integrate them into your infrastructure.

Keynote
Operational excellence is what all businesses strive for and technology can give insurers a big helping hand in working towards that goal. Automating internal processes is one of the key use cases of AI and can allow your talented workforce to focus on more difficult, human-reliant tasks. But which processes can you automate and how will this affect the culture in your office?

Fireside Chat
Carriers sometimes find it difficult to appeal to younger generations while the technology provided by B2C insurtechs can be confusing for older generations meaning a currently unfilled gap between the two. Not many insurers have found the key blend of market share and consumers from across the generations and with the population ageing and Generation Z entering the market, it’s a great time to find out what binds them all together and how insurers can provide value to all.

Panel Discussion
The market is inundated with innovative technologies, all of which provide different value to different demographics at different intervals. With all this choice, it can be hard to figure out which technology is right for you and your business. This session will consider what to think about when choosing new technologies and how to sift through all the available choices to get the perfect match.

Panel Discussion
Policy lapsation remains a huge problem within life insurance. They’re hugely frustrating for people to deal with and can really affect the perception of insurers in terms of consumer trust. Come listen to some consumer experts as they show you how to pre-empt policy lapses and communicate with customers effectively so that they don’t end up losing faith in your business and the industry as a whole.

Panel Discussion
Climate change is starting to drastically affect the global population. Forest fires, floods and droughts are ravaging vast areas of the world and insurers need to find a way of being there for the local populace if, or more likely when, they are hit with a devastating event. This panel will cover the areas that are most at risk and how insurers can look to sufficiently cover customers within those areas to give them peace of mind if the worst should happen.

Networking Break
Network with over 800 top industry leaders.

Panel Discussion
Getting the most out of your workforce can sometimes prove tricky. While there are many tools on offer to help out in this endeavour, sometimes it’s the minor changes that can prove the most effective. Here, you’ll learn from some expert people managers as they explain the tweaks you can make to improve productivity and employee satisfaction within your business.

Panel Discussion
Insurance is a highly regulated industry. Sometimes, this can hamper innovation efforts and stop carriers from taking advantage of the low hanging fruit in front of them. But is there a way around it without deliberately contravening regulations? These innovation gurus will teach you how to marry the two concepts of innovation and regulation to make the process as rapid as possible.

Fireside Chat
Innovations are coming thick and fast in the African insurance landscape and we may be seeing new challengers emerging in the continent in years to come. Here we’ll examine Africa’s emerging insurance digital innovations and how insurers can tap into the market to gain traction within it.

Panel Discussion
Digital changes have taken hold across the insurance value chain and sales is no different. Covid-19 accelerated a move towards digital for most insurers but has it been all that successful? This session will provide you with the steps to adapt to a new distribution model and how you can take advantage of this accelerated change to build one that gets you ahead of your competition.

Networking Break
Network with over 800 top industry leaders.

Panel Discussion
Many tools and technologies can be integrated into the underwriting process to improve efficiency and accuracy. A key difficulty is transforming underwriting functions while keeping business as usual and you may need to upskill your workers to adapt to the new way of life. This session will take you on a journey as you find out how to keep things going as you undertake your digital transformation process and how to get the best out of it when you’re on the other side of it.

Panel Discussion
With workers calling out for more remote working capabilities and the recent pandemic showing that some jobs can in part be done remotely, now could be a fantastic opportunity to reduce operating costs by scaling down office space and introducing hot desks (just look at AIG in Sydney). Here we’ll discuss if this could be the right move for you and what to think about when choosing a new location to benefit both employers and their employees.

Panel Discussion
Covid-19 highlighted some stark problems among the general population across the globe. Suffice to say that there were plenty of consumers who didn’t have a positive experience. But how has health insurance adapted? And how can health insurers make sure that their consumers have a positive experience in future?

Keynote
Taking your customers on a journey is becoming a vital way of creating customer loyalty and creating consumer advocates for insurance brands and products. Technology can be a key enabler in creating that journey with many tools and models available for connecting with customers and, most importantly, consistently providing value for them in multiple aspects of their lives. 

Panel Discussion
Blockchain is an interesting propositionl for the insurance industry. Other industries seem to have paid it lip service while within insurance there still seems to be a fair amount of life left in it – but is this going to continue? We’ll take a look at some of the use cases for blockchain within insurance and what the future looks like for the integration of the technology.

Panel Discussion
Only 5% of businesses were covered under their interruption policies as a result of Covid-19. Even some that were covered haven’t received payments which has hugely affected how businesses perceive the insurance industry — the industry they thought was there to protect them in exactly that situation. Laying the blame at the feet of all insurers is unfair but rebuilding that trust is vital. In this session, you’ll learn how carriers can rebuild trust between businesses and insurers to make sure that relationships can continue into the future and what policies will start having to be offered to make sure that history doesn’t repeat itself.

Networking Break
Finish the day whilst networking with over 800 top industry executives, entrepreneurs and investors from all over the world.