Through this partnership, Nayya will integrate its technology with Aflac’s group benefits business, helping select employers streamline the process of making employees aware of their Aflac benefits during eligible medical events.
This collaboration follows a similar strategic partnership announced last year between MetLife and Nayya.
Senior Vice President of Group Voluntary Benefits Bob Ruff commented, saying: “Aflac has made the claims experience a priority for our clients for more than 65 years. We have delivered on this promise in many ways, including our wellness campaigns that promote the usage of our plans and creating a digital-first claims experience through MyAflac mobile app and web portal.”
He continued: “We remain focused on simplifying the claims process by adding this robust, proactive medical claims integration solution as a natural extension of our long-standing values. We are excited to partner with Nayya on this journey.”
Sina Chehrazi, Chief Executive Officer, Nayya, said: “As a technology provider, we have long admired the integrity of Aflac’s approach to customer service, which is a key component of what makes them one of the leading insurance carriers in the United States and Japan. The Group Benefits industry is in a state of bifurcation: industry leaders are meaningfully investing in claims in a differentiated way.”
He added: “We view it as Nayya’s role to help tell the stories of their commitment to everyday employees — the people who need the most help. Aflac is an example of an industry leader doubling down for leading employers during challenging times that their employees may face.”
