Insurtech Insights

VOICES OF INSURTECH INSIGHTS

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AIA Vitality Benefits Are Clinical and Commercial

ft. Stu Spencer, Group CMO, AIA

Stu Spencer, Group CMO of AIA, sits down with Rory Pyke, Vice President at Insurtech Insights, for a candid conversation on innovation, strategy, and the future of Hong Kong’s largest insurer. Discover how Stu balances internal priorities with external market demands to keep AIA at the forefront of insurance innovation.

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Insurance Has A Trust Problem

ft. Sarah Griffin (Jacobs), SVP Product, Nationwide

Consumer trust in insurance is slipping. Sarah Jacobs, SVP Product at Nationwide, has spent 25 years inside the industry and isn’t shying away from the hard questions: where is money being left on the table, why does fraud get quietly accepted as a cost of doing business, and what would it take for insurers and customers to actually trust each other? From building codes to AI-powered roof inspections, this is a candid look at what rebuilding trust really requires.

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AI Takes Tasks, Not Jobs

ft. Ericson Chan, Group Chief Information & Digital Officer, Zurich

AI is meant to make insurance smarter. So why is 90% of AI investment delivering almost no return? 

Ericson Chan, Group Chief Information & Digital Officer at Zurich, joins us to unpack why AI adoption is a leadership problem, not a technology one – and why the leaders who get it right are the ones willing to get their hands dirty. From the STAR framework for accountable AI to why jobs aren’t disappearing but workflows are, this is the kind of closed-door conversation you’d want a seat at.

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WHAT THE COMMUNITY SAYS

“Involvement in the Insurtech Insights roundtable was a wonderful opportunity to share Covéa’s vision for claims, discuss where others are going and meet some great people. It’s amazing how similar our challenges are considering the wide geographical spread of the contributors”
Simon Hickling
Simon HicklingChief Architect at Covéa Insurance
“It was interesting and inspiring to take part in the insurtech insights roundtable – the exchange with experts and executives from all over the world and industries provided new perspectives and valuable input for my work”
Barbara Liebich-Steiner
Barbara Liebich-SteinerChief Digital Officer at UNIQA
“Taking part in the Insurtech Roundtable was a great opportunity to share insights with a great group of insurance professionals from all over the globe. It was very interesting to learn how different players across the value chain were facing a common problem with very different approaches”
Borja Suárez
Borja SuárezHead of Strategic Planning, Market Trends and Innovation at AXA
“It was a real pleasure. Thanks for the opportunity. Together we can make insurance fun and engaging... ultimately protecting more lives and more communities”
Stuart Domingos
Stuart DomingosHead of Group Innovation at Zurich
“Participating in the Insurtech Insights roundtable was great. It provided an opportunity to share insights, discuss strategies, and hear how other influential leaders are thinking about the continual changing tides of data analytics and how it can be better used to serve our customers. The smaller forum allowed for an intimate conversation that is hard to have these days.”
Maria Goy
Maria GoyCo-Founder & COO at Life by Spot
“The roundtable was a fantastic session with great speakers that had very interesting perspectives on our industry and the future. Looking forward to the next one!”
Geoffrey Nagle
Geoffrey NagleChief Revenue Officer at AXA
“Such roundtables are always enlightening, as well as fun! The insights are super sharp, and everyone is happy to share rather than show off. To have different geographies makes it even more interesting when it comes to innovation topics, we have so much to learn from other continents!”
Kay Guttman
Kay GuttmanHead of Sales and Global Accounts Bank & Insurance at Allianz Partners
“Valuable exchange between insurance industry leaders and experts.”
Dr. Steffen Krotsch
Dr. Steffen KrotschGlobal Head of Sales at Allianz Partners
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