Global insurance and reinsurance broker Aon has announced a collaboration with AI software provider DataRobot to explore agentic AI solutions for improving client onboarding and servicing workflows.

The initiative will leverage the DataRobot Agent Workforce Platform, which uses autonomous, reasoning-based agents to execute routine decisions while keeping Aon colleagues in the loop for oversight and validation. The partnership will initially focus on two key workflows:

• Client onboarding – consolidating historic documents, binders, and policy information to accelerate new placements and renewals.
• Client servicing – streamlining certificate generation, ensuring timely invoice processing, and enabling automated ID card issuance.

“Aon is investing in AI-focused technology to create meaningful improvements in how our clients engage with our firm and make decisions about their risk and people issues. Our collaboration with DataRobot is an important part of that strategy. By thoughtfully introducing AI agents into onboarding and servicing workflows, we aim to help clients experience faster turnaround times, increased consistency and greater transparency all while maintaining our personal relationships and deep industry expertise that define Aon,” said Mindy Simon, Chief Operating Officer of Aon.

Debanjan Saha, CEO of DataRobot, added:

“The insurance industry is rethinking how work gets done not just to eliminate manual friction, but to deliver a better, more personalized customer experience. Powered by the DataRobot Agent Workforce Platform, Aon plans to deploy AI Agents across documentation, servicing, and other back-office workflows. Aon aims to accelerate service and elevate the client experience a bold, strategic shift that shows how AI can modernize core operations and strengthen service delivery in a complex industry. It underscores Aon’s leadership in embracing AI as a lever for transformation and setting a new standard for innovation across the sector.”

The partnership reflects a growing trend in insurance and reinsurance toward AI-driven automation, where repetitive tasks are increasingly managed by intelligent systems, allowing brokers to focus on complex advisory, risk strategy, and client relationship management. By combining AI with human oversight, Aon aims to increase operational efficiency, reduce errors, and enhance the overall client experience across its global network.