With a deep background in technology and a passion for innovation, he has built Agiliux into a platform that empowers insurers, brokers, and agents with cutting-edge digital solutions.
In this exclusive interview, Singh shares his journey from concept to execution, the challenges of disrupting a traditional industry, and his vision for the future of insurance. From embracing automation to enhancing customer experiences, he discusses how Agiliux is reshaping the insurance landscape and what’s next for the company.
You launched Agiliux in the midst of a global pandemic. What were some of the biggest challenges you faced in those early days?
Launching Agiliux during the pandemic came with its share of challenges, particularly in terms of building credibility and gaining the trust of early adopters. The commercial insurance industry is traditionally cautious when adopting new technology, and with limited face-to-face interactions, establishing relationships took longer than anticipated. Additionally, remote collaboration with clients and partners required robust digital processes from the outset.
“One key insight is that most brokers, regardless of region, are still reliant on outdated accounting-based systems that only cover a fraction of their operational needs.”
Agiliux Founder & CEO Mohandeep Singh
The key lesson we learned was the importance of adaptability. We prioritised direct engagement with brokers, listening closely to their pain points and rapidly iterating our solution to meet their needs. This customer-first approach has been instrumental in shaping Agiliux into a platform that offers end-to-end automation tailored for the commercial insurance market.
One other strategy which I feel paid off is to not to focus on all segment together, we started with solutions for direct insurance brokers, thereafter we did for reinsurance broker, almost after two years and now MGAs, this helped us in better alignment of our limited resources.
The commercial insurance industry is often seen as traditional and resistant to change. What unique strategies did you employ to gain initial traction and convince early adopters to embrace your digital solutions?
We positioned Agiliux as a solution that works with brokers rather than trying to replace them. Many insurtechs focus on disrupting distribution, but we recognised that brokers and MGAs play a critical role in commercial insurance. Our approach has been to enhance their operations through digital transformation rather than introduce a new model that competes with them.
Our initial traction came from targeting mid-sized brokers who lacked the resources to develop their own digital infrastructure but saw the need to modernise. We also leveraged strategic partnerships, such as our collaboration with Xceedance and NTT Data, to strengthen our credibility and provide a comprehensive offering that combines consulting, outsourcing, and technology.
You’ve achieved impressive early validation in the APAC region. What specific market insights did you gain during this phase that you believe will be crucial for your expansion into more mature markets like the UK and Australia?
One key insight is that most brokers, regardless of region, are still reliant on outdated accounting-based systems that only cover a fraction of their operational needs. This is as true in the UK and Australia as it is in APAC. Our experience has shown that brokers are eager for an end-to-end digital solution that integrates all aspects of their business, from client onboarding and policy administration to claims handling and financial management.
Additionally, we learned that while digitalisation is a priority, brokers want solutions that can be implemented quickly and seamlessly. This has influenced our product design, ensuring Agiliux can be deployed with minimal disruption to existing workflows.
You’re aiming to become the market leader in APAC within the next two years. What are the three most critical milestones you need to achieve to realise this ambitious goal?
- Expanding Our Customer Base – We aim to onboard 50+ brokers across multiple APAC markets within the next two years.
- Strengthening Partnerships – Deepening collaborations with key Consulting, System Integration and Outsourcing partners in the region to offer a bundled solution that includes consulting, outsourcing, and technology.
- Enhancing Product Capabilities – Continuing to innovate with AI and automation to provide brokers with cutting-edge digital transformation tools.
Expanding into new markets always presents risks. What are your biggest concerns about entering the UK and Australian markets, and how are you mitigating those potential challenges?
The biggest challenge is breaking into a market dominated by legacy providers with deeply entrenched customer relationships. To address this, we are focusing on positioning Agiliux as a superior alternative by highlighting the limitations of outdated systems and showcasing the tangible benefits of full automation.
Another challenge is credibility, as new entrants often face scepticism. We are addressing this by working closely with established partners like Xceedance, who already have a strong presence in these markets, and by engaging with influential industry stakeholders.
Beyond market share, what qualitative metrics will you use to measure the true impact of Agiliux on the commercial insurance industry? What does “transformation” look like to you in concrete terms?
Transformation for us means enabling brokers to operate with greater efficiency, reduced costs, and enhanced client service. Key qualitative metrics include:
- Reduction in manual processing time
- Improvement in data accuracy and compliance
- Increased broker satisfaction and retention rates
- Enhanced customer experience through self-service portals and automation
Many startups struggle with scaling. How are you building your team and infrastructure to support rapid growth while maintaining the quality and agility that have defined your early success?
We are scaling investing in three, key areas. Firstly, we are investing in a strong leadership team and bringing in industry experts to drive growth.
Secondly, we’re expanding our development and support teams. We’re strengthening our technical capabilities to handle increased demand.
Finally, we’re enhancing our partner ecosystem. Building a global network of Consulting & System Integration partners will ensure smooth implementation and support for clients.
You’re seeking support from various stakeholders. What is your core message to potential customers, partners, investors, and industry professionals about why they should join the Agiliux journey?
Our message is clear: Agiliux is the future of insurance broking technology. We offer brokers and MGAs a comprehensive, cloud-based solution that automates their entire operation, improves efficiency, and enhances client service. For partners, we provide an opportunity to be part of the digital transformation of the insurance industry. For investors, we represent a high-growth opportunity in a market ripe for disruption.
What’s the one misconception about the commercial insurance industry that you’re most eager to dispel through the work of Agiliux?
The biggest misconception is that commercial insurance cannot be fully digitalised. Many believe that due to the complexity of policies and relationships, automation has limited applicability. Agiliux proves that with the right technology, brokers and MGAs can achieve end-to-end automation while maintaining the personal touch that clients value.
Looking back, what’s the most surprising or unexpected thing you’ve learned since founding Agiliux, and how has it influenced your vision for the future of the company?
The most surprising realisation has been how underserved commercial insurance brokers truly are when it comes to modern technology. Most solutions available today still focus primarily on personal lines or direct insurance sales, leaving commercial brokers struggling with inefficient legacy systems. This has reinforced our mission to provide a dedicated solution for this segment and solidified our focus on empowering brokers, rather than bypassing them.
Meet Leaders from Agiliux in London at Insurtech Insights Europe 2025
Mohandeep Sing will be attending Insurtech Insights London, where he will be at booth A56. Additionally, he will also be speaking at a panel discussion on 19th March (12:50 PM – 1:30 PM) on SME Insurance. Agiliux is also offering a free two-week proof of concept (POC) for brokers who want to experience Agiliux firsthand.
