The SQM is presented annually to insurers based on their Net Promoter Score (NPS) over the past year, alongside performance on key service metrics, including communication and commerciality. AXA UK surpassed the 80% positive rating threshold, receiving high marks from producing and placing brokers for collaboration and customer focus.
Ben Bolton, Managing Director of Gracechurch, emphasised the significance of strong underwriting service in the industry, stating: “Underwriting excellence is epitomised by insurers who collaborate with brokers while maintaining a sharp focus on end-customer needs. In a soft market, great service will give a competitive edge, and insurers who prioritize service will outperform on growth.”
Sarah Mallaby, Distribution & Trading Director at AXA Commercial, expressed pride in the achievement “Receiving this Service Quality Marque is a well-deserved recognition for our underwriting teams. It reflects the focus we place on underwriting service and its importance in delivering for our broker partners and clients.”
This recognition underscores AXA UK’s commitment to providing exceptional service and maintaining its reputation as a leader in underwriting excellence.
Join AXA Leaders at Insurtech Insights Europe 2025 in London
Join AXA leaders at Insurtech Insights Europe 2025 on March 19 to 20 at The O2 Intercontinental, London. Multiple leaders at AXA are confirmed to offer valuable insights at the event. For more information, visit here: ITI Europe 2025
