ERGO Group, the primary insurance subsidiary of Munich Re, has appointed Guy Goldstein to the newly created role of chief artificial intelligence officer (CAIO) on its Management Board, effective 1 October 2026.
In his new role, Goldstein will be responsible for the systematic implementation of artificial intelligence across the entire ERGO Group. He steps into this expanded role in addition to his position as chief executive officer of ERGO NEXT in the United States.
Goldstein founded the US property and casualty insurer in Palo Alto in 2016, focusing on the specific needs of small business owners and built on its proprietary technology stack. ERGO NEXT has been fully integrated into ERGO since last year, following a partnership with ERGO and Munich Re that began in 2017.
Markus Rieß, chief executive officer of ERGO Group, said the new role underscored the company's strategic ambition.
"With the creation of the Chief AI Officer role, we are underscoring our strategic ambition to implement artificial intelligence systematically along our entire value chain and in all our markets," said Rieß. "By appointing Guy Goldstein, we are entrusting this responsibility not only to a recognised AI visionary, but also to someone who has already successfully established one of the most innovative AI-driven insurance ventures in the market with ERGO NEXT. We now systematically integrate this innovative strength and outstanding experience into our Group Board, making it available across ERGO as a whole."
Simultaneously, Mark Klein, currently chief digital officer of ERGO Group, a role he has held since 2016, will leave the company at the end of the year at his own request. In his most recent role, he was responsible for all strategic digitalisation initiatives, as well as Group Marketing and global partnerships. He was initially at ERGO Digital Ventures and, since 2024, a member of the Management Board of ERGO Group.
Rieß added: "As ERGO is evolving into the leading technology- and AI-driven primary insurer, Mark Klein has laid the digital foundations for this transformation. He and his teams have done outstanding pioneering work for ERGO, rapidly building up the Group's digital capabilities. In doing so, Mark Klein has made an exceptionally important contribution to the future-readiness of our company. He has also played a key role in harmonising, modernising and significantly extending the reach of our brand in recent years. For all of this, he deserves my very special thanks. I wish him all the very best for the future, both professionally and personally."
