In our latest research report, we have collaborated with six thought leaders in the claims space to examine the future of claims. Their key takeaways are:
Insurers are having to become more consumer-savvy, and the claims process is the public-facing front end of insurance. If your client or customer finds your claims experience slow, clunky or opaque, they may not be your customer for long.
Claims are evolving, and insurers need to take notice. This is particularly true in the SME market, in which firms have often been under-served and taken for granted. Moving forward, B2B consumers should begin to see a claims experience that is as nimble and flexible as what is seen in B2C propositions.
In our latest research report, we have collaborated with six thought leaders in the claims space to examine the future of claims. What we find is an industry in need of evolution, but that equally offers a huge opportunity for those insurance disruptors who choose to place customer expectations squarely at the heart of the claims experience.
Vice President – Carrier Practice Sales at Gallagher Bassett
Chief Architect at Covéa Insurance
President & CEO at SPLICE Software Incorporated
Head of Group Claims at Generali
Director Claims Innovation Design at Allstate
Director at Kemper Corporate Service